Big Benchy

Returns Policy

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

• You may return items within 7 days of purchase.

• Items must be unused, in original condition, and in original packaging.

• Proof of purchase (receipt or order confirmation) is required.

Refunds

• Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange, please contact us first.

Non-Returnable Items

• Sale or clearance items

• Personalized or custom-made products

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.

• Shipping costs are non-refundable.

Shipping (Australia Only)

Orders are shipped within 3-5 business days via Australia Post.Shipping costs and delivery estimates are shown at checkout.

Once dispatched, you’ll receive an Australia Post tracking number by email.Delivery times are estimates only and may vary due to carrier delays.

Please ensure your shipping address is correct. We are not responsible for delays or delivery issues caused by incorrect address details.

For shipping enquiries, contact info@nicks3DStudio.com